How to Order Online
On our website you will find the widest online selection of plastic materials available in the USA. Our goal is a straightforward online experience with no minimum order quantity
and complete plastic customizability.
On this page you will find a detailed description on how to order online. If you would rather speak with a customer service representative regarding your order, simply call 1-800-474-3688 or email firstname.lastname@example.org
and we will reply as quickly as possible.
1. Product Selection
ePlastics.com allows you to select items through the use of a global site search, filters, and various drop-down menus that make finding items simple. As you browse through the items, you will see a button next to each one that says "Buy Now". Selecting that button will bring you in to an Item Detail page with pricing information and a cutting box (for applicable parts).
On that page you will be able to select the quantity you would like to purchase, and input any special instructions for cutting and shipping. Read Step 2 for cutting instructions.
2. Cutting Information
If your order requires cutting, read below. If it does not, then skip to step 3.
To input cutting information, select the number of cuts that you would like from the Straight Line Cutting Rates button selection (see image below). Enter all of your cutting instructions and dimensions into the cutting box. Be as detailed as possible, and keep in mind our nominal sizing information while measuring your pieces. The information you enter here is read by an ePlastics® employee, not an automated process - the more details the better.
3. Item Quantity
Input the quantity you would like to order in the Qty box (see image below).
Click "Buy Now" to add that item to your shopping cart, and review the shopping cart contents.
4. Shopping Cart
Once you are in the shopping cart, you can review all of your order details and calculate shipping charges. Simply click the + symbol next to Estimate Tax & Shipping to enter the country and zip code of the delivery address, then enter click on Estimate to proceed(see image below).
Select the appropriate ship method based on the size of the largest item in your cart(see image below). All California delivery zip codes will offer an option for will call pickup, so make sure you select the correct shipping option if you are not arranging to pickup your order. Picking the wrong ship method will delay your order.
If you have questions regarding the shipping sizes, email email@example.com or call our staff at 1-800-474-3688.
Click "Proceed to Checkout" to begin the final steps of checkout.
We recommend that all users sign in to their existing account or create an individual login to place their order. Once you login to your account you can see the current status of your order, see all past orders, update your contact information, etc. For guest shoppers that do not set up an account, they will not be able to use this feature.
6. Shipping Information
If you are logged in, then you will need to verify your shipping information. Click Edit Address if you want to change the address that is currently displayed, or click Change Address to add a new shipping address option (see image below).
If you a new registrant, you will need to follow the steps to enter your shipping information in the fields provided (not displayed below).
7. Payment Information
If you are logged in, then you will need to verify your payment information. Click Edit Card if you want to change the address that is currently displayed, or click Change Card to add a new shipping address option. After you verify the card, you will need to input the Security Number in order to proceed to the next step (see image below).
If you are a new registrant, you will need to follow the steps to enter your payment information in the fields provided.
You will still have one more step to verify your information before submitting the order.
8. Order Submission
Use this page to verify that all order details are correct. After you are done with that, the order will be placed exactly as you see it there. If you need exact sizing, expedited shipping, special delivery instructions, or any other information that we may need to know then you will need to reply to the Order Confirmation email that is generated after you submit this page.
If you have a California address, then sales tax is automatically added to your order. If you have a valid resale certificate, then please deliver it to us in a reply to the Sales Order confirmation email, and then fill out this form to have tax credited back to your order. Instructions for form submission are listed on the form.
9. Order Processing
After you submit your order it will immediately be sent to ePlastics® and you will be emailed a Sales Order confirmation email. Your order will be processed within one business day. Orders placed on a Friday or on the weekend will be processed following Monday. Orders are typically shipped within 1-3 business days. Cutting typically adds an extra business day to the item fulfillment. If there any delays you will be contacted by our customer service team within 48 hours of placing your order (weekdays only).
If you have any questions or comments about your order, please call 1-800-474-3688, or email firstname.lastname@example.org and reference your Sales Order number for more information (Sales Order numbers begin with SO-). To read more information about ePlastics® shipping regulations, click here.