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How To Order

Welcome to ePlastics.com
The complete plastics OnLine store.


We are fine tuning the ordering process of our new OnLine store to keep it clean and simple. We have the widest selection of plastic materials available on-line or through special order in the USA.

NOTE: If you don't find it on the site, please call - we're still adding items everyday that are in stock.
Click Here for International Orders

(There is a 40,000sf brick & mortar store supporting our web presence)

Our Goal is a straight-forward On-Line experience

You can:
- easily find materials and accessories in an organized way (or easily search for it)
- get quantity discounts
- place items in the cart for review
- add cutting information and labor charges as needed (don't forget the cutting blade takes 0.250" on each cut)
- check the shipping costs to your door - no guesswork
- easily place a secure order with an award winning company

We designed our shopping cart to allow cutting information to be placed with the ITEM that you are ordering - You're in charge and tell us exactly how you want the pieces cut. We designed our shipping calculator to look at the size of the sheet you are purchasing and where you are. Unlike other sites that say "We will call you with your shipping charges", at ePlastics you will get an accurate shipping cost to your door.

Don't see it on the site? No worries. We have a large staff of trained Customer Service personnel to answer questions and take orders via phone and fax. While most orders CAN be placed On-Line, there are many cases where you'll need to send in a drawing or might want to discuss in more detail what you need or the application that the plastic is intended for.
At Ridout Plastics, we built our business model on knowledge and abilities - "When Others Can't - We Can!" Email us at Info@ePlastics.com , with your detailed questions - remember that quotes on fabrication & machining require a drawing, so please attach a PDF(preferred), BMP, or JPG - or fax the drawing to 858-560-1941. Let us know how many parts you need - and when!


Key Questions


Do I need to register?
You are able to choose to register or to shop anonymously. By registering during the order entry process, you will be able to login to our Customer Center and track your order. Your information is private. We do not sell your name or share your information. Full Information is required to process all orders and is protected by 128bit encryption in a Secure Site environment. If you have forgotten your password - go to the My Account link above.

How long does it take to process my order?
Orders typically take 1-2 business days. If you add extensive cutting, add an extra day. Typically, an order for glue, mylar, ice, and other accessories will ship the next business day. Orders for sheets require extra packaging time and usually take 2 business days. For instance, you place an order on Friday at 3pm PST for glue. It will ship on Monday. If you place an order for glue on Monday at 9am PST, it may ship Monday, but will normally ship Tuesday.

When is my card charged?
Upon submission, your credit card is authorized, and all orders immediately reserve stock here at our headquarters. To prevent fraud, Address Verification Security (AVS) is used to match your Credit Card Billing Address and Zip Code with the Billing Address you entered. A confirming email is sent to you, Customer Service is alerted to your new order, and the fulfillment process begins. Just prior to shipping, your credit card is charged. We accept MasterCard, Visa, and American Express cards. We do not recommend the use of Debit Cards for internet purchases as your checking account will be "charged" immediately in the authorization process by the card processor. This is beyond our control and the reason for this advice.

How much will it cost to ship?
After entering items into the cart, enter your shipping address and the proper shipping cost will be displayed on the Shipping Methods screen. Keep in mind that larger sheets 48x48 and up must ship either UPS oversize or by truck. For small orders, the cost for shipping is only $7.95. For large shipments, we can arrange to ship by your carrier account - and we will remove the shipping charges prior to charging your card - just leave a comment about that in the comments box at the completion of the order process.

All shipment choices are for Ground Shipping. If you need shipping by UPS 2 Day or UPS Next day, please place your order with the regular shipping cost, and add a comment during checkout that you need to upgrade the shipping method. We will contact you ASAP with the additional cost to ship via air and when it will arrive at the desired location. Glue cannot ship by air (or to Hawaii, Alaska, or PR - call for more details) - sorry, it's a hazardous material.

For small piece orders (12x12, 12x24, 24x24 etc - please enter 24x48 - UPS treats all packages under 24x48 the same - thanks!)



If you need your order cut, you can save on shipping costs by being able to ship smaller packages!

What is the most cost effective way of buying material and cutting?

Buying "full size" sheets is the most cost effective - and we offer discounts on larger quantities. Standard full size sheets are 48x96 and 72x96 inches. They come in clear and colored Plexiglass. In clear, we also have 48x120 and 72x120 in 1/4" thickness. So, if you can lay out your cutting list using a full sheet, any extra material needed can be cut from an "increment". This applies to ALL Plastics we sell. It is all about YIELD. You will see the incremental sizes AND the Full size Sheets for all materials. If there are no incremental sizes, then that material is sold in Full Sheets only. For large industrial jobs (over 2000lbs), we may be able to run a custom size for you that has near perfect yield.

Can you cut my material and how much is that?

We're setup to cut fast and accurately. We charge by the cut. When you select the material to purchase, you'll see it's easy to enter the information into the "Cutting options" box. Tell us everything you need and if you want the remnants as well. Add up the cuts and check out the Labor section for the correct price. Note: don't forget the cutting blade takes 0.250" on each cut - so we cannot cut 2 pieces 12" wide from a 24" wide piece. Allow 1/4" for each cut.

If you add plastic sheets to the cart and have cutting information, you will be gently prompted to add Labor to your order. When you are asked the size of the sheets being shipped, enter the largest piece. UPS is the most cost effective method BUT the pieces have to be less than 72 inches long and 24 inches wide. Larger pieces are oversize, and shipping costs are a little higher - but still much less expensive than a 48x96 sheet.



An example of labor charges for cutting straight lines might be:




An example of shipping charges for this order might be:




I have a California Resale license - can I buy for resale?

Enter your Resale # in the Comments box during checkout so we have it on record at the time of sale. Download Form BOE-230 GENERAL RESALE CERTIFICATE, fill out (you can type into the PDF and print out), sign, then fax back to us at 858-560-1941 to have the Sales tax removed. (Shipments to other states are not taxed)

How do I find materials on ePlastics.com?

You have several ways to locate materials and items.

a. Global Search. Use the SEARCH function to locate items easily. Type in a little bit of the description, color number, or a keyword. Our internal search will look at the thousands of items in our inventory and display the items, and site sections that are relevant.

b. Top Level Menu. As you rollover, you'll get a drop down of the 1st level sections - the different materials types on-line. We have arranged our site by material, then by shape, so that if you are looking for Plexiglass sheet or tube, it's all in the Plexiglass section. When you click on Plexiglass

Sheet, you will get a new section with all the TYPES of Plexiglass sheet we have - clear, colors, infrared transmitting, bullet resistant, etc. When you click into these sections, you will see all the colors, sizes and thicknesses. Typically, the minimum size of Plexiglass sheet is 24x48. There is a "Cutting Options" box on every sheet in the site to tell us how you want it cut.

If you've forgotten your password go to the "My Account" link at the top, enter your email address and you will be sent the link for that.

Where to buy plexiglass? ePlastics.com