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Shipping & Policy Info

Shipping Costs, Return Policy, Backorder Policy, Privacy Policy

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Cost of Shipping to you or your company?
Just Add Items to your Cart, and put in your Country and State. Then select the correct Shipping Method button. (Please see the How To Order section for exact details). If you pick an incorrect method you will not receive the correct shipping cost and your order will be delayed. 

We have negotiated the best rates with UPS, FedEx and the most efficient trucking companies across the USA. Keep in mind that to ship a sheet of plastic, it must be properly packed and usually requires a pallet - whether we're shipping it across town or the country. We also can ship on Your Carrier account as an option - there's a button for that!

Billing and Shipping Address: Remember that the Billing Address is where your card statement is mailed. Our AVS system will match that for your protection.

There is no minimum order.
We have been shipping orders via OnLine ordering since 1995.

Our site accepts these major Credit Cards: MasterCard, VISA, American Express.

Please read our section on How to Order - which explains the Online Ordering process in detail.

30 day Return Policy:

All standard stock items (not cut) are returnable for refund within 30 days of purchase. Items MUST be in "re-sellable" condition. Please call us or email atOrders@ePlastics.com for a Return Authorization number with your Sales Order number. Item(s) will need to be returned to our factory prepaid where a full refund less shipping will be processed.

Please note: Custom manufactured, Items with Logos, Specials, Close-Outs, Adhesives, Resin, Patio Table Tops, Cut to Size, and drinkware items are not returnable.

Shipping Errors: Please call 1-800-542-6325 for Customer Service or email to Email us at Orders@ePlastics.com and reference your Sales Order Number NNN-SOnnnnnn.

Back-Order Policy:

If we are out of any item at the time of shipment, we will ship the order via the method selected, and note which items are "backordered" awaiting resupply at our warehouse. Upon new stock arriving, we will process the balance of the order and ship via the same shipping method of the original order without additional shipping charges.

Warranty on Plastic Sheet and Shapes:

We stand behind all materials we sell. Clear Plexiglass acrylic sheet, regardless of brand we sell (all USA made), will not yellow from exposure to the sun. Some colors may fade over time (many years) from direct southern exposure. Polycarbonate will begin to haze in 5-7 years but will not lose strength or shatter - there are versions that will last longer in direct sunlight at additional costs. While we inspect all materials before shipping, there is always the very remote possibility of a "void" in the material that may not show up until you are machining a part from the material you purchased. Defective materials will be replaced and will be shipped to you at no cost upon our receipt of defective material. We cannot reimburse for any labor charges you might have incurred during the process.

Express Disclaimer on Fitness of Use

All information presented is from our 99+ years in plastics. We hope you find the information helpful in your search for answers. The express intention of Ridout Plastics is to help, not to prescribe a fitness for any particular use. As with all new applications, one must test the plastic for the application and make such judgements on their own.

Shipping Policy:

We normally use UPS and FedEx for most small package shipping. Maximum weight per box is 70lbs. Maximum length is 72". All orders are normally shipped within 1-3 business days. Orders placed on a Friday or on the weekend will normally ship on Monday. Cutting adds an extra business day typically. If there any delays you will be contacted by our customer service team within 24 hours of placing your order (weekdays).

If you have questions about the order you have placed, please call, fax or Email us at Orders@ePlastics.com and reference the Sales Order Number.

Shipping Methods:

ePlastics does not ship orders to PO Boxes.

Ground Package - No Sheets: Basic choice for items that fit in a box, such as brochure holders, stemware, glues, accessories, thin film we can roll, all rods and tubes no longer than 6 feet. Choosing this option for sheets will delay the order.

Sheets up to 24x48: Choose this option for sheets no larger than 24"x48". These shipments include a lot of packaging to ensure safe delivery.

Sheets up to 48x48 or 24x96: Choose this option for sheets no larger than 48"x48" or 24"x96"

Sheets up to 48x96: Choose this option for sheet sizes up to 48"x96", and also fiberglass purchases that are 26"x96" to 26"x144".

Sheets over 48x96: Extra large sheet sizes of 48"x120", 48"x144", 72"x96", 72"x120" and greater. This method requires additional packaging and special truck delivery. Depending on your facility, it could require liftgate, or White Glove delivery.

Pickup in San Diego: Customers located in San Diego, CA are welcome to pick up at our will-call counter. If you do not reside in San Diego, please indicate your plans to visit the area in the comments box so that we can verify the pickup. We will contact you if there are questions regarding your arrival.

Use My UPS/FedEx account: We arrange your carrier to pickup and bill your company. There is a small fee to package shipment for safe transit. Please add your account information in the comments box during checkout and choose an appropriate shipping method. Once we verify your authorized account, the shipping charges will be removed and we will email you a revised order to reflect the correct amount.

Not sure which? No problem, we check every order. If there's a cheaper method than what you have selected, we'll change it. All shipments are delivered to the address, and will need to be unloaded from the truck. In some cases, liftgate, White Glove, and upper floor delivery may be necessary. Please call (1-800-474-3688) or email (info@eplastics.com) us for details on this as the charges for these services are site-specific.

Simply pick the shipping method that will accommodate your largest sheet. We have contracted UPS and FedEx for great ground rates across North America. Our LTL truckers each have a special part of the USA (including AK, HI and PR) that they cover and their efficiencies mean low shipping costs to you. Next day, 2-day, and 3-day shipping options are available (does not include resins) if needed, simply select package type and add expedite request in the comments at final checkout. Canada shipments do not include broker or GST.

Remember... If you need your order cut, you can save on shipping costs by being able to ship smaller packages! Back to the Top 

How much is Sales Tax?

We collect 8% sales tax on pre-shipping total only for shipments to a California address. Tax shown in cart will be removed in checkout for addresses outside California. Labor is taxable in California. Military and Government purchases may be exempt and tax will be removed prior to fulfillment if you note this in the comments sections of checkout.

How much will shipping cost?

Since so many of our products have odd sizes and shapes, to determine shipping charges please add the items to your shopping basket, and in the process of checkout you will see the shipping charges. All that is required in checkout is your Zip Code - no personal information needed for shipping costs. Your order is not complete until you accept shipping and enter your account information:

48 USA States Ground
UPS fees start at $10.50

Alaska, Hawaii, Puerto Rico "Ground"
UPS has a new service that is "Ground" to serve these areas more economically. We cannot ship GLUE to Alaska, Hawaii or Puerto Rico. (Weld-On Adhesives cannot ship via AIR - only via GROUND)

Canada: In addition to the posted charges, you MAY be assessed local customs and duty or GST taxes.

Overnight Shipping: Please leave a note on the order comments during checkout. We'll call you with the exact rate before charging your card or shipping the order. Your order will total w/o shipping - we'll confirm actual fees with you. 

International Shipments(Except Canada): Call for pricing. Please see the International Order page.

How long will it take?

West Coast USA by Ground: approximately 2 to 3 days
East Coast USA by Ground: approximately 5 to 7 days
Canada: approximately 3-8 days plus your delivery man will collect some duty or GST.
International Destination: 4 or more business days depending on method you choose (call/email in please)

How do I Track my order?

You can easily track the status of your shipment from the Fulfillment Message emailed to you from our Shipping Service Center.

Privacy Policy

This site automatically collects order information but we only use this information in the aggregate. We'll never misuse the information you provide us....it's yours - Private!

When obtaining information from you, we adhere to a simple, common-sense principle: we only ask for the information we need to give you what you've asked for. We do not sell or trade this information with ANYONE. When you give us your email, address, phone, etc., it remains on our site for use only by us to contact YOU. We may email you from time to time - but it'll be meaningful or we won't bother you.

Thanks!

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