Shipping & Policy Info
Cost of Shipping to you or your company?
Just Add Items to your Cart, and put in your Country and State. Then select the correct Shipping Method button. (Please see the How To Order section for exact details). If you pick an incorrect method you will not receive the correct shipping cost and your order will be delayed.
We have negotiated the best rates with UPS, FedEx and the most efficient trucking companies across the USA. Keep in mind that to ship a sheet of plastic, it must be properly packed and usually requires a pallet - whether we're shipping it across town or the country. We also can ship on Your Carrier account as an option - there's a button for that!
Billing and Shipping Address: Remember that the Billing Address is where your card statement is mailed. Our AVS system will match that for your protection.
There is no minimum order.
We have been shipping orders via OnLine ordering since 1995.
Our site accepts these major Credit Cards: MasterCard, VISA, American Express.
Please read our section on How to Order - which explains the Online Ordering process in detail.
30 day Return Policy:
All standard stock items (not cut) are returnable for refund within 30 days of purchase. Items MUST be in "re-sellable" condition. Please call us or email at Orders@ePlastics.com for a Return Authorization number with your Sales Order number. Item(s) will need to be returned to our factory prepaid where a full refund less shipping will be processed.
Please note: Custom manufactured, Items with Logos, Specials, Close-Outs, Adhesives, Resin, Patio Table Tops, Cut to Size, and drinkware items are not returnable.
Shipping Errors: Please call 1-800-542-6325 for Customer Service or email to Email us at Orders@ePlastics.com and reference your Sales Order Number NNN-SOnnnnnn.
If we are out of any item at the time of shipment, we will ship the order via the method selected, and note which items are "backordered" awaiting resupply at our warehouse. Upon new stock arriving, we will process the balance of the order and ship via the same shipping method of the original order without additional shipping charges.
Warranty on Plastic Sheet and Shapes:
We stand behind all materials we sell. Clear Plexiglass acrylic sheet, regardless of brand we sell (all USA made), will not yellow from exposure to the sun. Some colors may fade over time (many years) from direct southern exposure. Polycarbonate will begin to haze in 5-7 years but will not lose strength or shatter - there are versions that will last longer in direct sunlight at additional costs. While we inspect all materials before shipping, there is always the very remote possibility of a "void" in the material that may not show up until you are machining a part from the material you purchased. Defective materials will be replaced and will be shipped to you at no cost upon our receipt of defective material. We cannot reimburse for any labor charges you might have incurred during the process.
Express Disclaimer on Fitness of Use
All information presented is from our 99+ years in plastics. We hope you find the information helpful in your search for answers. The express intention of Ridout Plastics is to help, not to prescribe a fitness for any particular use. As with all new applications, one must test the plastic for the application and make such judgements on their own.
We normally use UPS and FedEx for most small package shipping. Maximum weight per box is 70lbs. Maximum length is 72". All orders are normally shipped within 1-3 business days. Orders placed on a Friday or on the weekend will normally ship on Monday. Cutting adds an extra business day typically. If there any delays you will be contacted by our customer service team within 24 hours of placing your order (weekdays).
If you have questions about the order you have placed, please call, fax or Email us at Orders@ePlastics.com and reference the Sales Order Number.
Ground Package NO SHEETS: Basic choice for items that fit in a box. Like brochure holders, all Rods and Tubes, glues, accessories, thin film we can roll up, rolls of film. Choosing this option with sheets in your order will delay it.
24x48 Sheet Ground: Sheets no larger than 24x48. There is a LOT of packaging in these shipments to ensure safe delivery.
48x48 Pallet Ground Package: Sheets no larger than 48x48 (could be a mix of sizes we cut all under 48x48)
48x96 Pallet Ground Package: Sheet sizes no larger than 48x96, and the 26x96/26x144 fiberglass are allowed.
X-Large Pallet Ground Package: Extra Large Sheet sizes larger than listed above such as 48x120, 48x144, 72x96, 72x120. Requires additional packaging and special truck delivery.
Pickup in San Diego: San DIego,California customers ONLY can pickup here. If you are not in San Diego, choosing this option will delay your order.
Use My UPS/FedEx Account #: We arrange your carrier to pickup and bill your company. There is a small fee to package shipment for safe transit. Add your account info in the comments at checkout.
Not sure which? No problem. We check every order. If there's a cheaper method than your selection, we'll change it. If you picked an incorrect method, please pick the correct button or your order WILL be delayed. We'll contact you with the correction for your approval.
Remember... If you need your order cut, you can save on shipping costs by being able to ship smaller packages!
How much is Sales Tax?
We collect 8% sales tax on pre-shipping total only for shipments to a California address. Tax shown in cart will be removed in checkout for addresses outside California. Labor is taxable in California. Military and Government purchases may be exempt and tax will be removed prior to fulfillment if you note this in the comments sections of checkout.
How much will shipping cost?
Since so many of our products have odd sizes and shapes, to determine shipping charges please add the items to your shopping basket, and in the process of checkout you will see the shipping charges. All that is required in checkout is your Zip Code - no personal information needed for shipping costs. Your order is not complete until you accept shipping and enter your account information:
48 USA States Ground
UPS fees start at $10
International Shipments: Call for pricing. Please see the International Order page.
Canada: In addition to the posted charges, you MAY be assessed local customs and duty or GST taxes.
Alaska, Hawaii, Puerto Rico "Ground"
Yes, UPS has a new service that is "Ground" to serve these areas more economically. We can not ship GLUE to Alaska, Hawaii or Puerto Rico
International and Overnight Shipping - leave a note on the order comments during checkout. We'll call you with the exact rate before charging your card or shipping the order. Your order will total w/o shipping - we'll confirm actual fees with you.
Weld-On Adhesives cannot ship via AIR - only via GROUND
How long will it take?
West Coast USA by Ground: approximately 2 to 3 days
East Coast USA by Ground: approximately 5 to 7 days
Canada: approximately 3-8 days plus your delivery man will collect some duty or GST.
International Destination: 4 or more business days depending on method you choose (call/email in please)
How do I Track my order?
You can easily track the status of your shipment from the Fulfillment Message emailed to you from our Shipping Service Center.
This site automatically collects order information but we only use this information in the aggregate. We'll never misuse the information you provide us....it's yours - Private!
When obtaining information from you, we adhere to a simple, common-sense principle: we only ask for the information we need to give you what you've asked for. We do not sell or trade this information with ANYONE. When you give us your email, address, phone, etc., it remains on our site for use only by us to contact YOU. We may email you from time to time - but it'll be meaningful or we won't bother you.